DEMIEMAIL · LEGAL

Terms of Service

Last updated: 2026-09-25

These terms explain the use of this website and the basis on which we discuss and agree business services.

1. Service provider

Demi Solutions OÜ is the service provider and data controller for the activities described here. Registered in the Estonian Commercial Register, registry code 16776917. Address: Sepapaja tn 6, 15551 Tallinn, Estonia. Contact: info@demiemail.com.

DemiEmail offers email authentication, deliverability investigations and email integrations. Our services are intended for businesses and organisations. Separate software subscriptions, including DemiSignal and UTMTool, are governed by their own product terms.

2. Enquiries and agreements

This website describes our capabilities; it is not an automatic acceptance of work. Sending an enquiry does not create a paid engagement or authorise us to access or change your systems.

Before paid work starts, we agree a written quote, statement of work or service agreement covering the deliverables, responsibilities, fees and relevant assumptions. These service terms apply where incorporated into that agreement. The specific written agreement takes priority if its provisions differ from this page.

3. Scope and changes

We carry out the work and validation set out in the agreed scope with reasonable care and skill. Additional systems, implementation work, support, monitoring or ongoing management are included only when expressly agreed. If new information changes the scope, costs or dependencies, we agree the change before carrying out additional chargeable work.

4. Access and customer responsibilities

You must be authorised to request work on the relevant domains, accounts, systems and data, including any client systems you manage. You provide accurate information, necessary access and timely approvals, and maintain appropriate backups and recovery arrangements. We agree how sensitive access information will be shared and limit use of that access to the authorised work.

You remain responsible for the lawfulness of your business activities, contact lists, content and instructions. You must not use our work to impersonate others, gain unauthorised access, send unlawful messages or evade a provider’s restrictions.

5. Fees, timing and cancellation

The written quote or agreement specifies the fees, applicable taxes, payment schedule, any third-party costs, and any cancellation or refund arrangements. There is no subscription or automatic charge simply for contacting us. Delivery estimates depend on the agreed scope, access, approvals and third-party availability. If either party wants to pause or end work, contact the other promptly; the agreed contract and applicable law determine payment for completed work and any remaining obligations.

6. Third parties and outcomes

Email providers and blocklist operators control their own filtering, acceptance and removal decisions. We cannot guarantee inbox placement, a particular sender reputation, blocklist removal, or acceptance by a third party. Authentication changes can affect legitimate senders; implementation and validation must follow the agreed scope and access permissions.

Third-party software, hosting, messaging and other accounts remain subject to their providers’ terms and charges. We will distinguish our own deliverables from decisions or services controlled by those providers.

7. Confidentiality, data and ownership

Each party must protect non-public business information received for the engagement and use it only for the agreed work or as required by law. Access may be shared with authorised personnel or contractors who need it and are subject to appropriate obligations.

Our Privacy Policy explains website and enquiry data handling. If we process personal data on your behalf, the required processing instructions and data-processing agreement must be in place before that work starts.

The project agreement specifies ownership and licence rights in deliverables. Existing materials and third-party components retain their applicable ownership and licence terms. Website text, graphics and branding may not be reused in a way that infringes intellectual-property rights or misrepresents an association with us.

8. Concerns, responsibility and applicable law

Please contact us promptly if there is a problem with our work, with enough detail to investigate it. Any project-specific warranties, remedies or limits of liability must be stated in the agreed contract. Nothing on this page excludes liability or rights that cannot lawfully be excluded.

Unless the written agreement provides otherwise, Estonian law governs the engagement, without overriding mandatory legal protections. We aim to resolve disagreements directly; any unresolved dispute is dealt with by the courts with jurisdiction under applicable law.

9. Changes and contact

We may update these website terms. An update does not retrospectively change an existing project agreement. For questions, email info@demiemail.com.